Wren Kitchens

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Wren Kitchens
Private
Industry Retail & Manufacturing
Founded Howden, United Kingdom (2009)
Headquarters Barton-Upon-Humber, United Kingdom
Number of locations
 Increase 54
Area served
 United Kingdom.
Key people
 Mark Pullan (Financial Director
and Managing Director)
Products Kitchens, Bathrooms, Furniture
Revenue Increase £250 million [1]
Number of employees
 Increase 2,491 (2016)[1]
Website www.wrenkitchens.com

Wren Kitchens is a privately owned British designer, manufacturer and retailer of kitchen and bathroom cabinets and furniture. The company has 55 showrooms across the United Kingdom, and its headquarters, known as The Nest, in Barton-Upon-Humber in North Lincolnshire, England. They have collaborated with interior designer, Linda Barker, on designing a kitchen collection.[2] In August 2013, Wren bought a 750,000 square foot plant in Barton-upon-Humber from Kimberly-Clark.[3]

Until December 2013, the headquarters were in Howden, in the East Riding of Yorkshire, United Kingdom, where it still operates a factory.

History

Wren Kitchens was founded in 2009, and is a sister company of Ebuyer.com, which was founded in November 2000. The management team behind Wren has 35 years' experience within the kitchen market, in both the United Kingdom & United States. The team traded for 10 years in the United States, before the business was sold, and the team moved back to the United Kingdom. This was where they built a £250 million internet retailing business. Wren was established in 2009, offering customers fully assembled kitchen units.

Manufacturing Facilities

Wren manufactures their kitchens and bathroom furniture, in its own production plant in Scunthorpe,[4] North Lincolnshire, where it created 300 jobs.[5] Wren invested an additional £5M into the production plant and its machinery in 2013, creating a further 100 jobs within the Scunthorpe area.[6] In August 2013, Wren bought a 750,000 square foot plant in Barton-upon-Humber from Kimberly-Clark.[3] Wren have invested in excess of £70 million into manufacturing to date.[1]

Consumer Confidence

In March 2016, Wren Kitchens was fined £12,000 after pleading guilty to breaking the Unfair Trading Regulations 2008, Regulation 9 and the European Communities Act 1972 Section 2(2). The fine is a result of misleading customers on kitchen pricing.[7][8]

In May 2015, Wren Kitchens was investigated by BBC Watchdog for providing customers with poor customer service. The investigation found that the company had provided partial orders to customers and was extremely slow to rectify issues. In some cases, customers were left without a functioning kitchen for seven months. Wren Kitchens responded by stating that they are heavily investing in improving their customer service department. [9]

In June 2011, Wren launched a bid to protect consumer confidence in United Kingdom, companies in the kitchen and bedroom sector, following the demise of the HomeForm Group.[10] The company offered to honour quotes given by Moben Kitchens and Sharps Bedrooms to ensure anyone who had paid up to a 50% deposit would not be left out of pocket.[11]

In June 2011, in an article in The Times[12] the aggressive expansion of Wren Kitchens and Bedrooms was cited as the reason for HomeForm Group, (parent company of Möben Kitchens & Sharps Bedrooms) being put into administration. Wren subsequently offered to protect the deposits of customers affected by the collapse of the group.[13]

References

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External links

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